Automotive Finance Corporation (AFC), a subsidiary of KAR Auction Services, provides financial and business solutions to independent automotive dealers from over 100 branch locations throughout the U.S. and Canada.
AFC maintained three distinct groups of employees that lacked integration in their communication styles.
We produced powerful tools of engagement for corporate, branch and field employees and management.
The VIVITAL Difference
VIVITAL delivered solutions that led to increased awareness of credit risks, greater financial recovery and faster resolution of collections cases, as well as optimizing pricing recommendations that increased field sales profits. We custom-created collections automation and new branch onboarding tools, developed a pricing and profitability analyzer and implemented a credit agency integration.