AFC is redefining the way they get things done

Automotive Finance Corporation (AFC) was looking for a solution on how to increase engagement between three distinct groups of employees in the company with seamless integration and communication.

The Client

Automotive Finance Corporation (AFC), a subsidiary of KAR Auction Services, provides financial and business solutions to independent automotive dealers from over 100 branch locations throughout the U.S. and Canada.


The Challenge

AFC maintained three distinct groups of employees that lacked integration in their communication styles.


The Solution

We produced powerful tools of engagement for corporate, branch and field employees and management.


The VIVITAL Difference

VIVITAL delivered solutions that led to increased awareness of credit risks, greater financial recovery and faster resolution of collections cases, as well as optimizing pricing recommendations that increased field sales profits. We custom-created collections automation and new branch onboarding tools, developed a pricing and profitability analyzer and implemented a credit agency integration.